DigiLocker FAQ

Last contribution by Sakshi on 27 Jul 2022

DigiLocker is one of the important initiatives of the Government of India under the “Digital India” initiative. It is a national “digital locker” service launched by the Government of India in the year 2015 for the citizens of India. Here's everything you should know about DigiLocker.

Updated on : 2022-07-27 09:54:29

Sakshi

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What URLs can be used to access DigiLocker?

DigiLocker can be accessed at https://digilocker[dot]gov[dot]in Read More

DigiLocker can be accessed at https://digilocker[dot]gov[dot]in

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What are the key components of DigiLocker?

DigiLocker account has the following sections: Home – This is the home screen of your... Read More

DigiLocker account has the following sections:

  1. Home – This is the home screen of your DigiLocker account, from where you can navigate to other sections of DigiLocker. This also shows summary of issued documents and a link to get documents from partners integrated with DigiLocker.
  2. Issued Documents – This section shows list of URIs (links) of digital documents or certificates issued by the Govt. departments or agencies integrated with DigiLocker.
  3. DigiLocker Drive – This section shows all the documents which are uploaded by you. You can update the document type and share these uploaded documents.
  4. Activity – This section keeps log of all the activities performed by you in DigiLocker account. The log includes the details about activities such as file upload, download, share, etc.
  5. Browse Documents – This section provides the lists of departments and agencies that are registered with DigiLocker as Issuers. If these departments have issued any document/certificate to you, it will appear in the form of a URI (link) in your Issued Documents section.
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What are the benefits of using DigiLocker?

Benefits to Citizens Important Documents Anytime, Anywhere! Authentic Documents, Legally at Par with Originals. Digital... Read More

  • Benefits to Citizens

    1. Important Documents Anytime, Anywhere!
    2. Authentic Documents, Legally at Par with Originals.
    3. Digital Document Exchange with the consent of the citizen.
    4. Faster service Delivery- Government Benefits, Employment, Financial Inclusion, Education, Health.
  • Benefits to Agencies

    1. Reduced Administrative Overhead: Aimed at the concept of paperless governance. It reduces the administrative overhead by minimizing the use of paper and curtailing the verification process.
    2. Digital Transformation: Provides trusted issued documents. Issued Documents available via DigiLocker are fetched in real-time directly from the issuing agency.
    3. Secure Document Gateway: Acts as a secure document exchange platform like payment gateway between trusted issuer and trusted Requester/Verifier with the consent of the citizen.
    4. Real Time Verification: Provides a verification module enabling government agencies to verify data directly from issuers after obtaining user consent.
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What security features are implemented in DigiLocker? Is it safe to put my data on DigiLocker platform?

DigiLocker is completely safe and secure to use. We do care about your privacy and... Read More

DigiLocker is completely safe and secure to use. We do care about your privacy and take all precautionary measures to ensure your data is protected and uncompromised.

We adopt following practices:

  • Standard Practices: DigiLocker follows standard software development practices of uniform coding standards, guidelines and reviews. Every release is reviewed and tested internally for security and penetration vulnerabilities before getting deployed on our servers.
  • 256 Bit SSL Encryption: DigiLocker uses 256 bit secure socket layer (SSL) Encryption for information transmitted during any activity.
  • Mobile Authentication based Sign Up: DigiLocker uses mobile authentication based signup via OTP (one time password) for authenticating users and allowing access to the platform.
  • ISO 27001 certified Data Centre: The application is hosted on ISO 27001 security certified data centre.
  • Data Redundancy: Data is backed up in secure environment with proper redundancy.
  • Timed Log Out: To protect citizen’s account from unauthorized access, our system is designed to terminate session automatically if extended inactivity is detected.
  • Security Audit: DigiLocker audited by recognized audit agencies and the application security audit certificate are obtained at regular intervals.
  • User Consent Based System: The data from DigiLocker is shared only with the citizen's explicit consent. All sharing and access activities are logged and conveyed to the citizen. Organizations that need access to citizens' certificates need to register on DigiLocker and seek explicit consent from the citizen.
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How can I sign up for DigiLocker?

Signing up for DigiLocker is easy - all you need is your mobile or Aadhaar... Read More

Signing up for DigiLocker is easy - all you need is your mobile or Aadhaar number. Your mobile/Aadhaar number will be authenticated by sending an OTP (one-time password) followed by setting your security PIN for 2-Factor authentication. This will create your DigiLocker account.

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What is OTP?

OTP is a random one-time password generated by the DigiLocker/UIDAI system and sent to your... Read More

OTP is a random one-time password generated by the DigiLocker/UIDAI system and sent to your registered mobile number.
The OTP is valid for 10 minutes only. If you enter the OTP after 10 minutes, it will be rendered invalid and you have to request resend OTP.

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My mobile is updated in my Aadhaar number, but I cannot use it to link my DigiLocker account with Aadhaar. It gives an error message - Mobile number is not linked with Aadhaar

For linking your DigiLocker account with Aadhaar, your mobile must be linked with your Aadhaar... Read More

For linking your DigiLocker account with Aadhaar, your mobile must be linked with your Aadhaar number. Please make sure this is actually the case.
To verify this, visit https://eaadhaar.uidai.gov.in/ and download your eAadhaar. You will be able to check the linked mobile number (last four digits) during this process.

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I wish to link Aadhaar with my DigiLocker, but my mobile number is not updated in my Aadhaar. How can I get this done?

You need to link Mobile number with Aadhaar. Please visit nearest Aadhaar Kendra. Click the... Read More

You need to link Mobile number with Aadhaar. Please visit nearest Aadhaar Kendra. Click the link to get list of Aadhaar enrolment centres.
https://uidai.gov.in/ecosystem/enrolment-ecosystem/aadhaar-seva-kendra.html

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While trying to link Aadhaar with DigiLocker, I am getting an error message Your Aadhaar is invalid.

For registering with DigiLocker, please make sure you have correctly entered the 12 digit Aadhaar... Read More

For registering with DigiLocker, please make sure you have correctly entered the 12 digit Aadhaar number that you received from UIDAI in the given text box.

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I am waiting for the OTP, but I have not received it for more than 5 minutes. What should I do?

While using DigiLocker, the OTP is sent instantaneously. Sometimes there may be temporary problems either... Read More

While using DigiLocker, the OTP is sent instantaneously. Sometimes there may be temporary problems either on our servers (while generating/sending OTP) or in delivery of the SMS by your mobile service provider. We suggest you wait for few more minutes and try again.

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After entering the Aadhaar number, I am getting an error message 'UID service temporarily unavailable'.

This may sometimes happen due to technical issues on our servers or with the UIDAI... Read More

This may sometimes happen due to technical issues on our servers or with the UIDAI service. Most likely it’s a temporary problem. Please try again after sometime.

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I have forgotten my DigiLocker username/password. What should I do?

You do not require username to login anymore. You can type your mobile number or... Read More

You do not require username to login anymore. You can type your mobile number or Aadhaar instead of username and after providing the OTP, you will be able login to your account.

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How can I change the information displayed (like email, mobile etc) in my Aadhaar profile on DigiLocker?

The information displayed in your Aadhaar profile in your DigiLocker account (like name, address, email,... Read More

The information displayed in your Aadhaar profile in your DigiLocker account (like name, address, email, mobile etc) is for display purposes. This data is only fetched from UIDAI and it is not possible to make any changes to this data from DigiLocker. To make changes to your Aadhaar data, please visit your nearest Aadhaar enrolment center.

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I have registered on DigiLocker and I want to change my username, is there any way to do so?

Username once created in DigiLocker cannot be changed currently. Read More

Username once created in DigiLocker cannot be changed currently.

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I want to change my registered mobile number in my DigiLocker account? Is there any provision to update mobile number?

Yes, the mobile number used during the DigiLocker signup process can be updated. This option... Read More

Yes, the mobile number used during the DigiLocker signup process can be updated. This option is available in the profile section (only while DigiLocker is not linked with Aadhaar).

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I am a NRI (Non Resident Indian), can I sign up using a foreign mobile number?

No, it is not possible. You can register in DigiLocker using Indian mobile number only. Read More

No, it is not possible. You can register in DigiLocker using Indian mobile number only.

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What are issued documents and what are uploaded documents?

Issued documents are e-documents issued by various government agencies in electronic format directly from the... Read More

Issued documents are e-documents issued by various government agencies in electronic format directly from the original data source and the URI (link) of these documents is available in the issued documents section of DigiLocker. Whereas uploaded documents are those documents that are uploaded directly by the DigiLocker user.

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What is the meaning of URI?

A URI is a Uniform Resource Identifier generated by the issuer department, which is mandatory... Read More

A URI is a Uniform Resource Identifier generated by the issuer department, which is mandatory for every e-document of the DigiLocker system. This unique URI can be resolved to a full URL (Uniform Resource Locator) to access the actual document in its appropriate repository.

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How can I upload documents to my DigiLocker account?

You can upload documents from inside your ‘Uploaded Documents’ section. Click the upload icon to... Read More

You can upload documents from inside your ‘Uploaded Documents’ section.
Click the upload icon to start uploading a document. In the file upload dialog box, locate the file from your local drive and select 'open' to complete the uploading.
You can also edit the name of the file using the edit icon next to the filename.

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What is the maximum allowed file size that can be uploaded?

Maximum allowed file size is 10MB. Read More

Maximum allowed file size is 10MB.

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What type of files can be uploaded?

File types that can be uploaded - pdf, jpeg & png. Read More

File types that can be uploaded - pdf, jpeg & png.

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DigiLocker now allows citizens to access their digital Aadhaar. What is digital Aadhaar? Is it the same as the eAadhaar issued by UIDAI?

Digital Aadhaar in DigiLocker is the same as eAadhaar issued by UIDAI. DigiLocker has partnered... Read More

Digital Aadhaar in DigiLocker is the same as eAadhaar issued by UIDAI. DigiLocker has partnered with UIDAI to make it available automatically to its users when they link their DigiLocker account with Aadhaar.
The advantage of digital Aadhaar is that it can be shared with any agency or organization in electronic form thus elimination use of Photocopies or print outs.

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I have already signed up for DigiLocker and linked my Aadhaar. How can I get my Digital Aadhaar in DigiLocker?

Here are the steps to get Digital Aadhaar in DigiLocker if you already have Aadhaar... Read More

Here are the steps to get Digital Aadhaar in DigiLocker if you already have Aadhaar linked DigiLocker account:

  1. Login to DigiLocker with your credentials.
  2. Go to the issued section where you will see your digital Aadhaar Card listed.
  3. Just click on the view/download option to access the Digital Aadhaar.
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Give us details about the DigiLocker integration with Ministry of Road Transport and Highways (MoRTH). What are the benefits of this integration for citizens?

DigiLocker is recognized by Ministry of Road Transport and Highways via notification (RT-11036/64/2017-MVL dated 08/08/2018)... Read More

DigiLocker is recognized by Ministry of Road Transport and Highways via notification (RT-11036/64/2017-MVL dated 08/08/2018) as a digital platform for making available digital driving license & vehicle registration certificates to Indian citizens. DigiLocker is now directly integrated with the National Register, which is the national database of driving license and vehicle registration data across the country. Henceforth, DigiLocker users will be able to access their digital Registration Certificate & Driving License both on desktop computers and on mobile devices.

Benefits of this integration:

  • Paperless Services: Digital driving license and vehicle registration certificate will minimize the use of physical documents.
  • Authentic Records: Citizens can share the authentic digital certificates directly from the data source with other departments as identity and address proof resulting in reduction of administrative overhead.
  • Spot Verification: The digital RC and DL in a DigiLocker account can be spot verified for authenticity either by validating the Digital Signature of MoRTH on the PDF copy of the document or by scanning the QR code on digital documents by using the QR scan facility on DigiLocker mobile app.
  • No need to carry original physical form of documents while driving vehicle: Ministry of Road Transport and Highway have issued a D.O to all state transport states about acceptance of Driving License and Vehicle Registration Certificate when presented through issued section of DigiLocker are deemed to be legally recognized at par with the original documents as per the provisions of the Information Technology Act, 2000.
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Please explain the process of getting the digital DL & RC in DigiLocker.

For getting the digital Driving License and Vehicle Registration Certificate, users should ensure their Aadhaar... Read More

For getting the digital Driving License and Vehicle Registration Certificate, users should ensure their Aadhaar number is linked with their DigiLocker account. Once it is done, User can go to the quick Link section on the dashboard and click on “Get your Digital Driving license” and “Get your Digital Vehicle RC”. This will allow to fetch document from the MoRTH database. Once the document is fetched, an URI is created and saved automatically in their ‘Issued section of DigiLocker’ section for later reuse.

Citizens can get their Digital Driving License and Vehicle Registration Certificate on both desktop and on mobile devices.

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Does my name matter while fetching my Digital Driving License and Vehicle Registration Certificate through DigiLocker? I can see a non-editable field for the Aadhaar name while filling out the requisite details.

While fetching the MoRTH digital records in DigiLocker, your name in your Aadhaar card should... Read More

While fetching the MoRTH digital records in DigiLocker, your name in your Aadhaar card should match your name in vehicle Registration Certificate & Driving License database of the National Register. This ensures that only the rightful owner of the documents is able to fetch the digital Driving License and Vehicle Registration Certificate.

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I followed the instructions but could not get my digital Driving License and Vehicle Registration Certificate via DigiLocker. It says 'No record available in issuer database for given document no. Please check your document number and try again.' Why I am not able to get my documents through DigiLocker?

DigiLocker has integrated with the National Register, which is a central database maintained by the... Read More

DigiLocker has integrated with the National Register, which is a central database maintained by the Ministry of Road Transport and Highways. If your Driving License and Vehicle Registration Certificate record does not exist in the National Register, DigiLocker will not be able to get it for you.

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I am getting an error message 'The details provided did not match the issuer data. Please try again with some changes.' What does this mean and what can I do get my data?

This message can come if some of the details filled by you are incorrect. Please... Read More

This message can come if some of the details filled by you are incorrect. Please re-enter the correct information and try again.

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I tried linking my Aadhaar with DigiLocker, but it gives an error 'This Aadhaar is already registered'. How can this be possible?

This error can only be possible if your Aadhaar is already linked with a DigiLocker... Read More

This error can only be possible if your Aadhaar is already linked with a DigiLocker account and now you have created another DigiLocker account and trying to link Aadhaar with that account. We suggest you try to retrieve your credentials using Forgot Username/Password (using Aadhaar) for the first account and continue using it.

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I am a CBSE student of 2020 batch. How can I get my digital mark sheet on DigiLocker?

How to Access Your CBSE Certificates: DigiLocker has created DigiLocker accounts of students using the... Read More

How to Access Your CBSE Certificates: DigiLocker has created DigiLocker accounts of students using the mobile numbers shared by CBSE.

  1. Students have received an SMS on their mobile number registered with CBSE.
  2. Students should use this mobile number to login to their accounts.
  3. Enter the OTP received on registered Mobile Number
  4. Enter the last 6 digits of your Roll number as the security PIN and Login.
  5. After successful Login, Student should go to 'Issued Document' section of DigiLocker and you will see all your class X or XII certificates here.

For students' whose account could not be created (due to incorrect mobile numbers or any other reason), they need to sign up on DigiLocker and link their Aadhaar numbers. If they are not able to perform Aadhaar-OTP verification, Aadhaar can also be linked by entering demographic details (Aadhaar Number, Name, DoB and Gender as per Aadhaar). So even if Aadhaar is not linked to a correct mobile number, it still can be linked to DigiLocker account.

  1. After successful Login, Student should click on 'Browse' and select 'Central Board of Secondary Education' in Education category.
  2. Select the Document student is willing to fetch i.e. Marksheet, Passing Certificate or Migration Certificate.
  3. Enter the required details i.e. Year and Roll No and get your Class X or XII Certificates in your DigiLocker Account.
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My organization wants to utilize services of DigiLocker to become issuer /requester? How do we proceed?

To become Issuer/Requester of DigiLocker, your organization first needs to be registered with us. To... Read More

To become Issuer/Requester of DigiLocker, your organization first needs to be registered with us. To know about the process of registration, please contact our customer support team at partners[at]digitallocker[dot]gov[dot]in. Your request will be forwarded to the DigiLocker on-boarding team and they’ll get back to you.

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