Last contribution by Khyati Srivastava on 04 Aug 2022
As consumers, we have some rights and a justice system which ensures that grievances are heard and compensations are made. This FAQ talks about the consumer protection act, 2019 which has some provisions that every consumer must know about.
Some unfair trade practices are: When goods and services are not of the required standard... Read More
Some unfair trade practices are:
An act to provide for protection of the interests of consumers and for the said... Read More
An act to provide for protection of the interests of consumers and for the said purpose, to establish authorities for timely and effective administration and settlement of consumers disputes and for matters connected therewith or incidental thereto.
Show LessA person who buys any goods or avails a service for a fee is a... Read More
A person who buys any goods or avails a service for a fee is a consumer. It does not include a person who obtains a good for resale. The consumer protection act, 2019 covers offline and online transactions done through electronic means, teleshopping, multi-level marketing or direct selling
A person is not a consumer if s/he:
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Goods refer to every kind of movable property other than actionable claims and money. It... Read More
Goods refer to every kind of movable property other than actionable claims and money. It includes stock and shares, growing crops, grass and things attached to or forming part of the land.
Services are something you pay money for but it does not fall under the goods category. Examples are banking, transport, electricity supply and entertainment. It does not include free services.
Show LessIn goods, defects are any fault, imperfection or shortcoming in quality, quantity, potency, purity or... Read More
In goods, defects are any fault, imperfection or shortcoming in quality, quantity, potency, purity or standard of goods. For example: dents, leaks and tears. In services, defects are deficiency in service which includes any fault, imperfection, shortcoming or inadequacy in the quality, nature and manner of performance of a service.
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